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J.D. Power Reports: Hotel Satisfaction Reaches Record High; Gen Y Guests Are More Critical But Not Necessarily Less Loyal

Westlake Village, California – 16 July 2014 – Hotel guest satisfaction has reached its highest level since J.D. Power revised its methodology in 2006, according to the J.D. Power 2014 North America Hotel Guest Satisfaction Index Study released today. The study, now in its 18th year, measures overall guest satisfaction across eight hotel segments: luxury; upper upscale; upscale; midscale full service; midscale; economy/budget; upper extended stay; and extended stay. Seven key factors are examined in each segment to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.

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GBTA Study Identifies Top Business Traveler Concerns When On the Road: Majority of Road Warriors Have Encountered a Mishap While Traveling in the Past Year – 46% of Business Travelers are Not Offered Corporate Travel Insurance Policy

The Global Business Travel Association (GBTA) recently surveyed more than 500 business travelers in the United States and identified the top setbacks, disruptions and concerns travelers encounter while on the road. The GBTA study, Business Traveler Mishaps: The Real Risk of Business Travel, found that during the past 12 months, 75% of travelers encountered a mishap while traveling to their business destinations.

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New Cornell Study Finds Stash Hotel Rewards Increases Guest Spend by Nearly 50%

A study published today in the Cornell Hospitality Report identifies a substantial increase in spend and stay frequency after a guest enrolled in Stash Hotel Rewards, a loyalty program for upscale and luxury independent hotels. The researchers found that after guests enrolled in Stash, they returned to a hotel nearly 50% more often and increased their annual spend by a similar amount. That shift translated into incremental annual per guest revenue of $405 – $780.

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American Express Survey Finds Majority of Global Business Travelers Balancing Work and Play While on the Road

New York – 5 September 2013 – Business travelers are taking to the skies just as much as in previous years, but they are increasingly taking time out for themselves, according to new research released today by American Express Global Business Travel. The survey, which analyzed the habits of business travelers in the United States, the United Kingdom and Australia, found that U.S. business travelers are traveling just as often, and some more frequently, than they did in 2012, but are increasingly taking time out for themselves while on the road.

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Travel Industry Stands at a ‘Big Data Crossroads’ – Study by Amadeus – Interview with Hervé Couturier, Head of R&D, Amadeus, discussing big data in the travel industry on HOTELIER TV

Big data has the potential to transform how travel companies deliver services to travelers, according to a major independent global study released today. The study cautions, however, that the industry is at a ‘big data crossroads’, and that businesses must make big data an urgent priority in order to truly maximize its benefits and ensure a more intelligent and responsive travel experience in the process. Interview with Hervé Couturier, Head of R&D, Amadeus, discussing big data in the travel industry now on HOTELIER TV: http://www.hoteliertv.net/hotel-distribution

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Cornell Study Connects Work-Family Imbalance to Employee Turnover

Cornell, NY, USA – 01 May 2013 – A new study published in the Cornell Hospitality Quarterly (CQ) demonstrates the connection between work-family imbalance and an employee’s decision to leave a job. The study, which examines voluntary employee turnover in a large regional nonprofit health care and senior services company, […]

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Cornell Center for Hospitality Research Focuses on Hotel Technology and Brand Market Research

(Ithaca, New York – 17 April 2013) Research studies demonstrating a model for strategically integrating information technology (IT) and an analysis of consumer hotel preferences are now available from the Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration. Hoteliers are invited to compare their IT systems to a strategic framework developed by top industry stakeholders. Additionally, a new Cornell Industry Perspectives shows how to use consumer research to evaluate the potential return on hotel amenity and feature upgrades. These publications are available at no charge from the CHR.

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Cornell Publications Analyze Restaurant Marketing Strategies and Hospitality Industry Challenges

(Ithaca/NY, USA – 17 February 2013) Restaurant marketers tend to focus on target marketing strategies, but a new study indicates that mass marketing may actually be more effective in boosting business, according to a new report from the Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration. In another new report from CHR, a panel of five industry CEOs call for a tight focus on the customer to boost industry revenue and asset value, as part of their analysis of the hospitality industries top challenges. The two recently posted documents are available at no charge from the CHR’s website.

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Video – EHL Study: “the purchasing function in restaurants in 2025”

(Lausanne/Switzerland – 16 February 2013) The goal of this research was to anticipate which activities and skills will characterise the purchasing function in European restaurants in 2025. More precisely, it not only investigated the way the evolution of this function is envisaged by F&B buyers and restaurant managers themselves, but also confronted it to the opinions of academic experts. We used qualitative and quantitative methodologies to study six European countries: France, Poland, the UK, Germany, Sweden and Spain. This allowed us to examine the differences, similarities and singularities in the perceptions of restaurateurs from these various areas and cultures.

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Lenders Step Up Interest In Germany’s Hotel Sector, Says HVS Survey

(London – 14 December 2012) Germany is receiving continuous interest from the international and national hotel investment and lending community, according to an exclusive survey of the major German financial institutions undertaken by global consultancy HVS London. The survey quizzed banks on their lending parameters in the hotel sector for new loans and refinancing, loan characteristics and the future outlook on lending criteria.

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