From the 37th Annual NYU International Hospitality Industry Investment Conference, Starwood Hotels & Resorts Worldwide, introduced Sheraton 2020, a comprehensive 10-point plan designed to put Sheraton Hotels and Resorts firmly back into the global spotlight. Sheraton 2020, a nod to the plan’s clear five year vision, includes a new $100 million Sheraton-focused marketing campaign; the launch of the new premier tier, Sheraton Grand; continuous innovation of the Sheraton guest experience; an unwavering commitment to service excellence; the implementation of revenue and profit-driving initiatives to benefit owners and developers; and a goal of opening more than 150 new Sheraton hotels worldwide by 2020.
This report focuses on the geographical aspects of hotel WiFi. Two characteristics of hotel WiFi are considered: the quality of the WiFi and whether in-room WiFi is free. WiFi Quality is expressed by the percentage of hotels that offer adequate WiFi quality in a given geographical area. This type of ranking is easy to understand, and it makes perfect sense from a practical standpoint. For most travelers, having super-fast and consistently stable WiFi is a great bonus, but their first priority is ensuring that basic quality expectations for Internet access are met.
(Hamburg, 26. Januar 2015) Die russischen Touristen fehlen in Österreich und in der Schweiz, aber machen Winterurlaub in Sotschi: Ausnahme-Hotelier Horst Schulze – Gründer von Ritz Carlton und Chef der eigenen Luxushotel-Kette Capella – berichtet von exzellenten Buchungen der neuen Top-Resorts des Sportzentrums am Schwarzen Meer. Dem „Spiegel“ berichtete er nun von 70 Prozent Auslastung.
The UNWTO & WTM Ministers‘ Summit set the tone for the second day of World Travel Market 2014, with tourism ministers from around the world discussing the synergies between mega-events and tourism. The key message is that the legacy benefits should always be front of mind when destinations are considering whether to host such events.
Oslo, Norway – 22 October 2014 – For the first time HSMAI Europe are about to select the European National Advisory Board members in some of the key markets in Europe like Germany, UK and France and they will represent all segments in the industry – and not just hotels. The first leader for the European National Advisory Board in Germany represent the international renowned company Carlson Rezidor Hotel Group, Kerstin Poetzsch (photo) is the Director, Sales Leisure Asia Pacific (Inbound) – Europe, Middle East and Africa (EMEA).
(Dubai/VAE, 10. September 2014) Die Luxushotel-Gruppe Jumeirah versucht erneut, die neue Lifestyle-Marke „Venu“ einzuführen. Vor zwei Jahren war dies gescheitert. Chef der neuen Hotelmarke ist Hotelier Matt Balcik. Das erste Venu Hotel auf Bluewaters Island in Dubai entstehen. Gespräche dazu hat die Jumeirah Group mit dem Projektentwickler Meraas Holding aus Dubai aufgenommen.
New Tool Displays WiFi Speed Information Directly Onto Hotels.com, Expedia, Booking.com and TripAdvisor
(Baierbrunn, 25. August 2013) Jahrzehntelang waren sie bei uns praktisch verschwunden. Doch jetzt machen sich in Deutschland wieder Bettwanzen breit, berichtet Dr. Carola Kuhn vom Umweltbundesamt. „Das liegt unter anderem am zunehmenden Reiseverkehr“, sagt die Forscherin im Apothekenmagazin „Senioren Ratgeber“. Einen Befall erkennt man etwa an schwarzen Kotspuren und Häutungshüllen. Wanzenstiche treten meist gruppiert und wie bei Flohstichen in Reihen auf. Wer einen Verdacht hegt, sollte sich an einen geprüften Schädlingsbekämpfer wenden.
Cleveland, 17 July 2014 – Vantage Hospitality Group today announced that it has entered into an agreement to acquire America’s Best Franchising, Inc.’s hotel brands – America’s Best Inns & Suites, Country Hearth Inns & Suites, Jameson Inn, Jameson Suites, Signature Inn, and 3 Palms Hotels & Resorts, and ABF’s license for the Budgetel Inns & Suites brand.
J.D. Power Reports: Hotel Satisfaction Reaches Record High; Gen Y Guests Are More Critical But Not Necessarily Less Loyal
Westlake Village, California – 16 July 2014 – Hotel guest satisfaction has reached its highest level since J.D. Power revised its methodology in 2006, according to the J.D. Power 2014 North America Hotel Guest Satisfaction Index Study released today. The study, now in its 18th year, measures overall guest satisfaction across eight hotel segments: luxury; upper upscale; upscale; midscale full service; midscale; economy/budget; upper extended stay; and extended stay. Seven key factors are examined in each segment to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.
CPI Hotels is expanding its activities in the Czech Republic and has also entered into the European market. The portfolio of one of the largest Czech hotel groups has, as of 1 July 2014, grown by the addition of Mamaison Hotels & Residences operating in the Czech Republic, Slovakia, Poland, Hungary and Russia. The current 18 hotels of the Buddha-Bar Hotels & Resorts, Clarion Hotels, Fortuna Hotels, Spa & Kur Hotels and Ubytovny.cz brands will now be extended by Mamaison hotels in Prague and Ostrava – CPI Hotels becomes a new operator of Mamaison Hotel Riverside Prague, Mamaison Residence Belgicka Prague and Mamaison Business & Conference Hotel Imperial Ostrava. The hotel group will also receive an additional 7 hotels located in Bratislava, Warsaw, Budapest and Moscow under the management contract.
A hotel in the cloud? Although this might sound like science fiction, it’s actually for real. And this is because more and more hotels are picking up on the fact that technology is crucial to success – not only when it comes to reducing IT costs and drastically simplifying operations, but more decisively still, to create a unique experience for their guests. And it is precisely this kind of technology that software development companies like hetras in Munich are consistently working to progress. And they are looking for people. „Desperately so!“ according to hetras CTO, Stephan Wiesener, to be precise.
J.D. Power Reports: Marriott Rewards Ranks Highest in Overall Customer Satisfaction with Hotel Loyalty/Rewards Program
Marriott Rewards ranks highest among hotel loyalty/rewards programs with an overall customer satisfaction score of 707 on a 1,000 point scale, according to the inaugural J.D. Power 2014 Hotel Loyalty/Rewards Program Satisfaction Report released today. The report measures customer satisfaction by examining five factors (in order of importance): account maintenance/management (23%); ease of redeeming points/miles (22%); ease of earning points/miles (18%); reward program terms and ease of earning points/miles (16%); and customer service (5%).
GBTA Study Identifies Top Business Traveler Concerns When On the Road: Majority of Road Warriors Have Encountered a Mishap While Traveling in the Past Year – 46% of Business Travelers are Not Offered Corporate Travel Insurance Policy
The Global Business Travel Association (GBTA) recently surveyed more than 500 business travelers in the United States and identified the top setbacks, disruptions and concerns travelers encounter while on the road. The GBTA study, Business Traveler Mishaps: The Real Risk of Business Travel, found that during the past 12 months, 75% of travelers encountered a mishap while traveling to their business destinations.
London – March 3rd, 2014 – European hotel transaction volume in 2013 reached a new peak since the onset of the global financial crisis, signalling a comeback of the hotel real estate market. HVS reports that total transaction volume across Europe reached €7.7 billion in 2013, a 39% increase on the €5.6 billion recorded in 2012. The first quarter of 2013 accounted for more than half of the year’s total transaction volume, totalling €4.2 billion.
Hotel Partners Africa (HPA), the new consultancy formed by four pre-eminent consultants to the hotel industry in Africa – Trevor Ward and Vernon Page of W Hospitality Group, Mark Martinovic of Hotel Spec and David Harper of Leisure Property Services – has signed a partnership with Johannesburg-based Elevation Personnel to provide recruitment services to its clients.
Oslo, Norway – February 26th, 2014 – HSMAI Europe is currently in the process of expanding the HSMAI Europe Digital Marketing Advisory Board. Please contact us for detailed information, if you are interested. Among other things the HSMAI Europe Digital Marketing Advisory Board serves as HSMAI Europe’s advisers on subjects for inclusion in the third annual European Digital Marketing Conference, to be held in connection with the WTM in London this November.